Challenge
AIBase Startup was drowning in support tickets with a team of 3. Response times were averaging 48 hours and customer satisfaction was declining.
Our AI Solution
We fine-tuned GPT-4 on their product documentation and historical tickets, built a retrieval-augmented generation (RAG) pipeline, and deployed a Vue.js chat widget integrated with their existing Zendesk workflow.
Results
78% of tickets now resolved automatically. Average response time dropped from 48h to under 2 minutes. Support team freed up for complex escalations.